Privacy Policy
BugSplat takes your privacy seriously. Our customers
store valuable personal and commercial information
on our site, and we protect the confidentiality of
that information. Please read the following to learn
more about our privacy policy.
What This Privacy Policy Covers
This policy covers how BugSplat treats information
that it collects and receives. This includes personal
information as well as commercial information related
to your company's products.
Information Collection and Use
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BugSplat collects information when you register with
BugSplat, when you use BugSplat products or services,
or when you visit BugSplat pages.
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When you register we ask for information such as your
name, email address, company, and product information.
Once you register with BugSplat and sign in to our
services, you are not anonymous to us.
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BugSplat saves additional product specific information
when you register a product with our service. This
information may include product executable files and
symbol files.
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BugSplat automatically receives and records information
on our server from you and from your products that
are registered with our service.
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BugSplat uses information collected for the following
general purposes: to contact you, to provide a service
that allows you to better understand what issues your
customers face while using your software, to improve
our services, and to provide anonymous aggregate reporting
of defect trends found by our clients. Your information
is safe with us. We will not ever release this information
to others except as required by law and desribed below.
BugSplat will never use the information you provide
to attempt to duplicate or reverse engineer your product.
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BugSplat may collect personal, confidential information
from your customers when defect reports are generated.
There is the potential for any information that your
program processes to be received at BugSplat as the
result of a crash report. It is important that you
understand this and put appropriate privacy policies
in place at your company. In particular, you should
keep the BugSplat login and password confidential,
except to trusted employees.
Information Sharing and Disclosure
BugSplat does not rent, sell, or share information
about you or your products with other people or companies
except to provide products or services you've requested,
when we have your permission, or under the following
circumstances:
- We respond to subpoenas, court orders, or legal
process, or to establish or exercise our legal
rights or defend against legal claims.
- We believe it is necessary to share information
in order to investigate, prevent, or take action
regarding illegal activities, suspected fraud,
situations involving potential threats to the
physical safety of any person, violations of BugSplat's
terms of use, or as otherwise required by law.
- We transfer information about you if BugSplat
is acquired by or merged with another company.
In this event, BugSplat will notify you before
information about you is transferred and becomes
subject to a different privacy policy.
Your Ability to Edit and Delete Your Account Information
and Preferences
General
- You can edit your BugSplat account information at any time.
- We reserve the right to send you certain communications
relating to the BugSplat service, such as service
announcements and administrative messages that are
considered part of your BugSplat account, without
offering you the opportunity to opt-out of receiving
them.
- You can delete your BugSplat account by visiting our
Account Deletion page. If your free BugSplat account
hasn't had activity for a significant period of time,
it may be automatically deleted. Accounts that have
paid a subscription fee will not be automatically
deleted as long as the subscription is up-to-date.
Confidentiality and Security
We limit access to your account information to employees
who we believe reasonably need to come into contact
with that information to provide products or services
to you or in order to do their jobs.
Changes to this Privacy Policy
BugSplat may update this policy. We will notify you
about significant changes in the way we treat confidential
information by sending a notice to the email address
specified in your BugSplat account or by placing a
prominent notice on our site.
Questions and Suggestions
If you have questions or suggestions, please contact
us by email at
support@bugsplatsoftware.com
